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Warranty & Refund Policy
The refund policy below is applicable only on GROW 272 diode laser cap purchase made directly on this website; and only on retail orders.
Purchases made through resellers/retailers or by resellers, distributors or retailers are not eligible for this refund policy.
ONLY the Grow Laser 272 is eligible for refund. All other products are not eligible for refund. If you have purchased any combination plan that includes the Grow Laser Cap - the Grow laser cap amount out of the total amount will be calculated and that will the be the starting point for calculation refund.
Eligibility for Refund on Grow Laser 272
To be eligible for 6-month Satisfaction guarantee refund, the following conditions must be met.
Before pictures shall be taken by the company representative or must be emailed by you to info@sculptingmd.com before or within 7 days of purchase;
Follow up Consultation with hair expert must be attended before or within 7 days of purchase, between 50-60 days of purchase and between 100-120 days of purchase.
Final Exit consultation must be attended before refund can be processed.
Refund policy only for Retail consumers that buy directly on info@sculptingmd.com
A restocking fee of 25% will be deducted from your Grow Laser Purchase price
WARRANTY POLICY:
Grow Laser 272 comes with a 3 years warranty on the laser and 1 year on the battery pack. The warranty is honored directly by Sculpting MD PLLC. on all purchased made directly on www.sculptingmd.com and on all purchases of Sculpting MD PLLC Grow laser made through dealers/distributors/wholesalers and retailers in the USA only. For Grow laser cap purchased outside USA, pls go through your country’s distributor for support or service.
In-warranty replacement/repair
If your Grow Laser and battery pack are within the warranty period and there is a malfunction diagnosed by our tech team - any repair or replacement of your Grow laser cap 272 or battery pack will be done free of cost, including cost of shipping, both ways.
Replacement/Repair outside Warranty
Cost of replacement battery outside of warranty period - USD $99 (including Shipping/Handling)*
Cost of replacement with refurbished Grow Laser Cap outside of warranty period USD 800 (Including shipping/handling)**
Cost of repair of Grow Laser Cap outside warranty period - TBD once we receive the unit. Shipping to be paid by Grow Laser Customer
*Will come with a one year replacement warranty
** Will come with a 2 year replacement warranty
Order Processing: All orders are typically processed within 3 business days of receipt.
Shipping Times: Shipping times vary depending on the shipping method selected and your location. Estimated shipping times will be provided during the checkout process. Please note that these are estimates and actual shipping times may vary.
Shipping Costs
Domestic Shipping: Shipping costs for domestic orders will be calculated based on the weight and dimensions of your order, as well as the shipping method you select.
International Shipping: Shipping costs for international orders will be calculated based on the weight and dimensions of your order, the destination country, and any applicable customs duties or taxes.
Shipping Methods
Standard Shipping: Our standard shipping method is FedEx and typically takes 3-5 business days to deliver.
Expedited Shipping: We offer expedited shipping options for faster delivery. Please contact us for more information or to request a quote.
Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within [number] days of the expected delivery date. We will investigate the issue and take appropriate action.
Returns and Exchanges
For information on our returns and exchanges policy, please refer to our return policy.
Additional Notes
We reserve the right to modify our shipping policy at any time. Any changes will be posted on our website.
If you have any questions about our shipping policy, please contact us at info@sculptingmd.com.
Please note: This is a general template and may need to be adjusted based on your specific business needs and shipping practices.
